Privacy Policy
Your privacy and data protection rights
Last updated: January 13, 2025
At Servsy Technologies Pvt. Ltd. ("Servsy," "we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our after-sales service platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Service Request Information
- Personal details: Name, phone number, email address, location
- Device/appliance information: Brand, model, serial number, purchase date
- Service history and ticket details
- Photos and videos of devices/issues for diagnostic purposes
- Service center visit records and technician notes
Communication Data
- WhatsApp messages, calls, and media shared for service support
- Email correspondence and support chat logs
- Phone call recordings for quality assurance (with consent)
- Feedback and survey responses
Technical Information
- Device usage data and diagnostic reports (when provided)
- Website usage analytics and cookies
- IP address, browser type, and device information
- Location data for service center mapping and technician dispatch
How We Use Your Information
Service Delivery
- Processing and managing your service requests
- Coordinating with authorized service centers and technicians
- Providing real-time updates on service status
- Maintaining service history for warranty and future reference
Communication & Support
- Sending service updates via WhatsApp, SMS, email, or phone calls
- Providing customer support and technical assistance
- Collecting feedback to improve service quality
- Sending important service-related notifications
Business Operations
- Analyzing service patterns to improve our network
- Training service partners and quality assurance
- Compliance with manufacturer warranty requirements
- Legal compliance and dispute resolution
WhatsApp Communications Consent
Consent for WhatsApp Communications
- By providing your WhatsApp number, you consent to receive service-related messages
- We may send booking confirmations, technician details, service updates, and payment links
- You can opt-out of promotional messages but will continue to receive essential service updates
- Media files (photos/videos) shared via WhatsApp are used solely for service diagnosis
WhatsApp Data Handling
- Messages are stored securely for service record purposes
- Shared photos/videos are used for diagnostic and quality purposes only
- We do not share your WhatsApp data with third parties except authorized service partners
- You can request deletion of WhatsApp conversation history (subject to legal retention requirements)
Photo & Media Data Handling
Collection & Purpose
- Photos and videos are collected to diagnose device issues remotely
- Images help technicians prepare appropriate tools and parts
- Before/after photos document service quality and completion
- Media files are linked to your service ticket for reference
Storage & Security
- All media files are encrypted and stored on secure servers
- Access is limited to authorized personnel involved in your service
- Files are retained for warranty period plus 2 years for legal compliance
- You can request removal of specific images (subject to warranty requirements)
Data Sharing & Third Parties
Authorized Service Partners
- We share necessary information with service centers handling your request
- Service partners receive only data required for service completion
- All partners are bound by confidentiality agreements
- We monitor partner compliance with data protection standards
Manufacturers & OEMs
- Warranty claims may require sharing service data with manufacturers
- We share only information necessary for warranty validation
- Manufacturer data sharing is governed by their privacy policies
- You will be informed when manufacturer involvement is required
Legal Requirements
- We may disclose information to comply with legal obligations
- Court orders, regulatory requirements, or law enforcement requests
- We will notify you unless legally prohibited from doing so
Data Retention & Deletion
Retention Periods
- Service records: Retained for warranty period plus 2 years
- Communication logs: 3 years for quality assurance and legal compliance
- Photos/videos: Warranty period plus 2 years (unless earlier deletion requested)
- Payment information: As per financial regulations (typically 7 years)
Your Rights
- Request access to your personal data and service records
- Request correction of inaccurate information
- Request deletion of data (subject to legal retention requirements)
- Withdraw consent for marketing communications
- Data portability - receive your data in a structured format
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@servsy.in
Phone: +91 12345 67890
Address: Servsy Technologies Pvt. Ltd., Gurugram, Haryana 122015
We will respond to your privacy-related inquiries within 30 days of receipt.