How it actually works
From “it broke”
to “it’s fixed”
in six steps.
The Servsy operating model — verified humans, AI dispatch, written SLAs, genuine parts, photo evidence, pay-after-resolution. No phone tag, no mystery bills, no excuses.
<60min
Avg metro response
91%
First-visit fix rate
96%
SLA adherence
4.8/5
Customer rating
The six-step flow
Built for India.
Engineered for trust.
Step 01
Complaint received
Toll-free, WhatsApp or web — under 60s
Every booking creates a CRM ticket with a unique ID, product category and initial issue classification. Customer gets WhatsApp confirmation instantly.
InstantStep 02
SLA validated
Priority + SLA assigned
Ticket validated against product warranty, customer SLA contract and category-specific TAT. Customer auto-notified with promised resolution window.
≤ 30 minStep 03
Smart dispatch
AI-routed verified technician
Composite ranking — distance + workload + rating + brand-authorisation + verification level — assigns the right pro within minutes.
≤ 2 hrStep 04
Live tracking
WhatsApp + map + ETA
Customer gets technician name, photo, ID badge and a live ETA. OTP-verified arrival on-site so nobody fakes a visit.
Real-timeStep 05
Service + photo evidence
Genuine parts · upfront estimate
Before/after photos, parts list, transparent labour estimate. Customer approves on WhatsApp before any chargeable work begins.
On-siteStep 06
Pay only when done
UPI · Card · Cash · Wallet
Invoice with 90-day labour warranty written on it. Customer rates the visit. Brand & service centre see the rating in real-time.
Resolution
Why it works
Four operating pillars.
01
Verified humans, not labour pools
Every technician carries PAN + Aadhaar + bank-account verification. Brand-trained for the appliance they touch.
02
AI dispatch, not WhatsApp chaos
Our dispatch engine ranks every job against every available pro — distance, workload, rating, brand-authorisation, verification.
03
SLAs in writing, not promises
Every product category has a written TAT. Brand contracts have penalty clauses. We don't hide behind "best effort".
04
Genuine parts, transparent bills
Parts ledger per partner. Customer approves estimate before work begins. No surprises at the door.