Servsy specializes in delivering personalized services across a diverse range of 30+ products, spanning home appliances, electronics, mobiles, and furniture, covering all regions of India. Our extensive service offerings address the entire product usage lifecycle, encompassing tasks such as product installation, setup, and demonstration, as well as comprehensive repair and refurbishment services for both in-warranty and out-of-warranty products.
Servsy Protection Plans contribute to the growth of your business by guaranteeing customer satisfaction year after year. Offering a wide range of tailored extended warranty programs, these plans provide coverage for up to 3 years for new products. Additionally, for products beyond the initial warranty period, our Annual Maintenance Plans offer ongoing protection, delivering genuine peace of mind to your customers.
Servsy' on-site problem resolution solutions are designed to reduce product returns and significantly cut costs. These services are accessible nationwide, covering a diverse range of 30+ products, supported by technology that minimizes expenses related to replacements and return logistics. Our parts management services, facilitated by strategically positioned central and branch warehouses equipped with cutting-edge tech systems, guarantee the timely availability of the right parts. Our network accommodates both MSL and on-demand parts, providing a comprehensive solution.
Our customer relations solutions empower support across various channels, including call, email, or online. Operated by technically trained personnel, our dedicated multi-lingual call center is supported by robust processes and an in-house CRM system. Guided by the distinctive "You Touch It, You Own It" philosophy, we prioritize customer satisfaction, aiming for near-zero escalations and ensuring the highest level of customer delight.
Servsy extends its services for home appliances and electronics to over 18,000 pin codes nationwide. This extensive coverage is facilitated through a network of 20 branches and 450+ meticulously chosen franchises. Backed by a spare part supply chain operating from 4 zonal and 20 regional warehouses, our logistics partner ensures swift and dependable movement of products, spares, accessories, and facilitates the return of defective products and spare parts. With its expansive reach, Jeeves enhances business outreach, scale, and operational efficiency.
Servsy attains operational scale and efficiency through the integration of technology and automation. Our in-house Service Management Suite oversees the entire service lifecycle, starting from registration to on-field completion, customer feedback, and real-time tracking at each stage. All our processes, including the call center, service delivery, inventory management, accounting, and training, are technology-driven, ensuring transparency, reliability, and accountability.
Our field engineers drive Servsy' service delivery with high efficiency. These experienced, background-verified, technically trained, and soft-skills-enabled professionals ensure the timely and efficient delivery of services, creating the best possible customer experience.